Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how FlightLinq collects, uses, shares, stores, and protects information when you use our websites, web app, desktop application, downloads, support channels, and related services.

2. Controller and Contact

For purposes of this policy, FlightLinq is the controller of the personal information we decide how to process for our own services. You can contact us about privacy questions or requests at support@flightlinq.com.

If you participate in an airline inside FlightLinq, airline owners and admins may also control some of the information they configure, review, or export through airline operations features.

3. Information We Collect

Depending on how you use FlightLinq, we may collect account and profile information such as name, display name, email address, avatar, authentication data, airline memberships, role assignments, and linked network or integration identifiers such as Discord, VATSIM, or IVAO IDs.

We may collect operational and airline data such as flight plans, routes, aircraft assignments, booking activity, flight telemetry, phase and event logs, scoring results, PIREPs, notifications, audit history, finance and invoice records, support requests, and settings you or your airline configure.

We may also collect technical and usage information such as IP address, device and app information, browser type, desktop version, crash or diagnostic details, session activity, cookie identifiers, and marketing site analytics data.

4. How We Collect Information

We collect information directly from you when you register, edit your profile, join or create airlines, subscribe, contact support, connect integrations, or use FlightLinq features.

We collect information automatically from your browser, desktop app, simulator-linked workflows, and service usage, including telemetry and diagnostic events needed to deliver ACARS, scoring, and operational features.

We may also receive information from airline owners or admins, payment processors, identity and integration providers, simulator-adjacent services, and other third parties you authorize or interact with through FlightLinq.

5. How We Use Information

We use information to operate and improve FlightLinq, authenticate users, create and manage accounts and airline memberships, provide flight tracking and airline workflows, process subscriptions and invoices, send transactional communications, and respond to support requests.

We also use information to secure the platform, enforce our terms and airline rules, investigate abuse or fraud, maintain audit trails, measure service performance, troubleshoot issues, and comply with legal obligations.

6. Legal Bases for Processing

Where EU, EEA, UK, or similar data protection laws apply, we generally process personal information because it is necessary to perform our contract with you, because we have legitimate interests in operating, securing, supporting, and improving FlightLinq, because you gave consent for a specific activity, or because we must comply with legal obligations.

Examples include contract-based processing for account creation, subscriptions, ACARS workflows, and airline operations; legitimate interests for fraud prevention, service reliability, audit logging, and product analytics; consent for optional analytics cookies where required; and legal-obligation processing for billing, tax, dispute, or law-enforcement matters.

7. Flight, ACARS, and Operational Data

Live telemetry and operational events may be processed to detect flight phases, generate PIREPs, calculate scoring outcomes, drive dashboards, support airline compliance workflows, and preserve operational history.

Visibility of flight and airline data depends on account roles, airline settings, and the permissions granted to owners, admins, staff, and members inside the platform.

8. Payments and Subscription Data

Subscription and billing information is processed through payment providers such as Stripe. FlightLinq may receive billing contact details, subscription status, plan information, renewal dates, and invoice records, but we do not store full payment card numbers on our own systems.

9. Cookies, Analytics, and Similar Technologies

Our websites and applications may use cookies, local storage, and similar technologies to remember settings, keep sessions active, store privacy choices, measure traffic, improve product performance, and understand how visitors use FlightLinq.

Our marketing site may use analytics providers such as Google Analytics when configured. Where required by law, analytics cookies will not be set until you give consent. You can change this choice later through the site controls or your browser settings.

10. How We Share Information

We may share information with service providers that help us operate FlightLinq, including hosting and infrastructure providers, database and storage providers, payment processors, email delivery providers, analytics providers, and security or support vendors.

We may share information with airline owners, admins, staff, and members as required by the permissions, workflows, and visibility rules built into the service.

If you enable third-party integrations, we may exchange relevant information with services such as Discord, SimBrief, Navigraph, SayIntentions, VATSIM, IVAO, or other connected providers as needed to perform the workflow you requested.

We may also disclose information when required by law, to protect rights and safety, to investigate fraud or abuse, or in connection with a merger, acquisition, financing, or asset transfer.

11. International Transfers

FlightLinq and its service providers may process information in the United States and other countries where we or our providers operate. Those locations may have data protection laws that differ from the laws in your jurisdiction.

Where required, we use contractual protections or other lawful transfer mechanisms intended to provide an appropriate level of protection for transferred personal information.

12. Retention

We retain information for as long as reasonably necessary to provide the service, maintain account history, support airline operations, resolve disputes, enforce agreements, process billing, prevent fraud, and comply with legal obligations.

Some operational, audit, and billing records may remain after an account is closed or an airline subscription changes because those records are part of platform history, security review, financial reporting, or integrity controls.

13. Your Choices and Requests

You may update some account information directly in FlightLinq. You may also disconnect optional integrations, reject optional analytics cookies, or stop using the service at any time.

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of personal information we hold about you. Depending on where you live, you may also have rights to object to certain processing, request restriction, withdraw consent, request data portability, or lodge a complaint with your local data protection authority. To exercise a request, contact support@flightlinq.com. We may need to verify your identity and may retain or limit changes to information that must be preserved for security, fraud prevention, billing, audits, airline operational history, or legal compliance.

14. Children

FlightLinq is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information to FlightLinq, contact us so we can review and take appropriate action.

15. Security

We use technical and administrative safeguards designed to protect information, but no system can be guaranteed completely secure. You are responsible for protecting your credentials and notifying us if you believe your account has been compromised.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date published on this page, and we may provide additional notice for material changes when appropriate.

17. Contact

Questions about privacy can be sent to support@flightlinq.com.