Email Support
Onboarding, operations setup, account support, and troubleshooting for web, desktop, and Bridge.
support@flightlinq.comHelp Center
Answers, onboarding guidance, and direct support live here. Start with self-service help, then reach out when you need a real person.
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Pick the fastest path for what you need, whether you are solving a setup issue, tuning operations, or planning a rollout.
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The fastest answers to the questions pilots and airline staff ask most often.
Getting Started
How do I get started with FlightLinq?
Start in the web app to join or create your airline, then install the desktop app to connect to the simulator. Book a flight, complete and validate your flight in pre-flight, the ACARS will track the rest
What is the web app useful for?
The web app is useful for accessing FlightLinq anywhere on any device. The desktop app can do everything, but it is required for the ACARS connection
I just want to join an airline, not make my own
Joining an airline is very simple in FlightLinq. There are dozens of airlines actively recruiting pilots. Each airline has their own unique experience to offer. You can join as many airlines as you want!
Tracking, Scoring, and PIREPs
What simulators does FlightLinq support?
FlightLinq supports Microsoft Flight Simulator 2020/2024 and X-Plane
Why can booking succeed while preflight fails?
Booking reserves the flight plan. Pre-Flight Briefing verifies you are actually ready to track: aircraft match, position, safe-start readiness, and Bridge connectivity (plus any airline policy gates).
When does a flight count toward stats?
Flights are recorded when completed, but most totals and leaderboards update when the related PIREP reaches approved status based on airline review policy.
Can scoring and PIREP rules be customized?
Yes. Admins can tune scoring strictness, thresholds for auto-approval. The pilot gets to chose whether or not to submit a flight for logging, the airline gets to decide what flight counts in their airline's sim
Why is my landing rate different on FlightLinq than other apps?
FlightLinq calculated the landing rate at the moment of impact vs other apps calculate it over a short time frame. This gives the most accurate snapshot of the landing.
Billing and Subscriptions
How do paid subscriptions work?
Starter is free. Paid plans are recurring subscriptions managed by the airline owner in the Billing tab. Before you confirm a paid change, FlightLinq shows the renewal timing and any immediate charge, proration, or trial details that apply.
When does cancellation take effect?
Cancellation usually stops future renewal and keeps the current paid access active through the end of the current billing period unless the product explicitly says a change is immediate.
Can I change plans later?
Yes. Plan changes are handled in Billing. Some upgrades can take effect immediately, while downgrades or some reductions may be scheduled for the next renewal so your current billing period stays consistent.
Are subscription charges refundable?
Unless required by law or expressly stated otherwise at purchase, processed subscription charges are generally non-refundable. Review the Billing flow and Terms of Service before confirming paid changes.
Admin Operations and Support
Can FlightLinq handle complex airline operations?
Yes. FlightLinq supports routes, hubs, fleet health, logistics assignments, events, communications, finance controls, and role-based staff permissions from one admin suite.
Which integrations are available?
Core integrations include SimBrief, Discord, and SayIntentions checks when enabled by airline policy. FlightLinq can also automatically send OFPs directly to VATSIM and IVAO users
What support channels are available?
FlightLinq has a built-in support center right in the app to help guide you through every page. Additionally, for technical support and bug reporting, send an email or reach out through the community Discord server.